One of the most difficult issues with renting a car is dealing with damage, both pre-existing and new. At Melbourne Car Rental we believe in having an open and accountable process for this.

While we have to manage this problem so that costs are recovered, we do not want our customers to be unfairly treated. For your protection we take a video of all cars before they go out. We also provide you with a written damage report that is your responsibility to use to note any damage to your rental car before you leave. We encourage you to take your own photos and video when picking up and dropping off the vehicle. In fact the ACCC recommends this.

In the event of an accident or damage to your rental vehicle, your chosen excess will be charged to your credit card as well as an accident administration fee of $110 and charges for days off the road while the vehicle is being repaired.

In the event of minor damage to your vehicle you have the option to keep renting the vehicle and have the damage repaired yourself by a reputable and qualified repairer. Please note that a staff member must inspect the damage prior to it being repaired and an accident report form must be filled in.

If you wish us to review any decision about damage to a vehicle, please put your claims in writing and email to us. If you are still unsatisfied with our decision contact Consumer Affairs Victoria for advice.

“Once you have confirmed you want to book the vehicle or submitted an online booking request”

Yes, as long as the credit card holder is the hirer of the vehicle and is present when the vehicle is picked up. You can then be added as an additional driver.

“We guarantee you get the car you book or it’s free.”

Visa and Mastercard only.

Yes, payment can be made by Debit Visa and Debit Mastercard.

Yes we can accommodate most Travel Clubs, RAC, all AA members and Travel Agents with a 10% discount.

Yes, we offer interstate rates for interstate travel to SA, NSW, ACT, TAS, QLD. One way rentals (min 5-7 day rentals) are available to Adelaide, Bryon Bay, Sydney, Brisbane & Gold Coast.

There are no hidden fees in every quote we give. There are options on reduction waivers if you choose. The quoted price is the price.

Yes we offer unlimited kilometre rates within Victoria and interstate. We also have reduced rates for 100klm’s and 200klm’s free per day for budget travel. We have special 1 day hire rates with 100klms free per day and 200 klm’s free per day.

Yes all vehicles have roadside assist.

Standard Liability is $3300 MVA (multi vehicle accident) plus $3300 SVA (single vehicle accident) Surcharges apply for under 25 year old drivers and P Platers. We offer excess reduction packages which vary depending on your age and which vehicle you choose. Our excess packages are discounted when you book a car for more than 14 days. Please go to our booking portal to get an exact quote.